Ordering Instructions


PRE-ORDERING: 

  • Sorry no next day orders as we require at least 2 days for production purposes.
  • You can order 2-30 days in advance for pick-up
  • 2 days in advance by 12:00 noon is the minimum
  • If you need to make an alteration, including cancelation, to an order it also must be in by 12:00 noon two days before the order is scheduled for pick-up. Holiday order cut offs will be sooner!
  • Pre-payment required for all pre-orders.

PICK-UP LOCATIONS IN SALEM MA:

  • DOWNTOWN SALEM: 48 Central Street, Salem Ma 01970: Open Daily  7am-3pm  The cafe kitchen is open 7am-2:30pm daily.
  • SALEM/PEABODY LINE PRODUCTION LOCATION: 139 Boston street, Salem Ma 01970 Open Daily 7am-noon. 
  • Choose pre-order pick-up at either location during operating hours, exceptions apply to holidays.
  • All pre-orders are to be picked up in one of our two bakery locations, we do not ship orders, provide delivery or bring pre-orders to the farmers markets.
    • Make sure to fill in all the information boxes and that your payment has submitted. Your order will not process & send you a confirmation until the payment has cleared.
  • Visit our helpful wholesale page for locations that carry our products across the north shore! We know it's tough to get into Witch City during our Haunted Happenings celebrations!
  • We will hold orders for one day if they are not picked up.
  • We cannot offer refunds/credit for orders that are not picked up.
  • Struggling to place an online order, or unsure if your order has processed? Contact us at: info@ajkingbakery.com

DAILY SPECIALS

  • Daily specials are ONLY available (and baked) on the indicated day in the title & description of the product.
  • If an item is ordered on a day it is not available it will be removed from your order and refunded. 

LAST DAY DATES:

  • We put end dates on items that are part of our seasonal collections. Those dates are the last day we will baking the item and having it in store. So any pre-orders need to be for that date or earlier. The item will be removed & refunded if it is ordered beyond the end date.

LARGE CATERING STYLE ORDERS or CORPERATE ORDERS:

  • Have an order of 100+ pieces? Please contact us 2 weeks in advance at info@ajkingbakery.com and we can discuss ordering options as large orders require extra packing & baking time.

INFORMATION YOU NEED FOR PICK-UP

The name the order was placed under 
The 5 digit Order Number Example: 10012
  • You will receive a confirmation email with your order number & selected pick-up day & location.
  • Bring your order confirmation email with you when picking up an order.
  •  It's recommended you take a screenshot of your confirmation email.
  • Check your confirmation email carefully, make sure all the information is correct. 
  • The customer is responsible for choosing the correct pick-up date & location.
  • We do not send out notifications day-of (With the exceptions of major holidays) so mark your calendar!
  • If you have not received a confirmation email:
  • Orders are not processed until payment is finalized.
  • Check that it has not been sent to your spam/junk email folder
  • Your order may not have been processed use the below email if you have questions concerning your order status.
  • info@ajkingbakery.com

HOLIDAY ORDERING:

      • Order cut-off dates will be earlier then the standard cut-off of two days.
      • If you need to make an adjustment or cancel an order it must be by the posted Holiday cut-off. 
      • Major holiday pick-ups will be held at our main baking facility at 139 Boston street in Salem Ma. This is the location on the Salem-Peabody line.
      • Pre-orders for the days leading up to the holiday will close out sooner as well.

Other things to know:

ALLERGENS 

  • We process tree nuts in our facility there is always a chance of cross contamination.
  • Common allergens we use regularly in house are tree nuts, sesame, coconut & peanut products.
  • Items may be baked in the same ovens or be stored on the same cooling racks where nuts or cross contamination can occur.
  • We mill our own whole grains on our stone-mill: this means there is lots of flour/gluten throughout our bakery. We can not produce gluten free items.

TOAST REWARD PROGRAM:

  • Use In-Store at one of our Two Salem MA Locations
  • Use the TOAST TAKE OUT APP to pick-up at our downtown Salem MA location.
  • Gain points when you make in-store purchases, once you hit enough points you'll get $5.00 to use toward your next purchase. Not redeemable for cash & has no cash value.
  • Taxes & fees still apply and are not redeemable with toast reward points.
  • Toast reward points cannot be applied retroactively, they must be applied at time of purchase.

GIFT CARDS:

  • Cards can be purchased in-store or you can purchase an e-gift card and send it off to a friend/loved one...stranger?? via email!
  • Cards can be refilled or balances checked in-store.
  • Cards can be used at either of our store front locations in Salem MA. But cannot be redeemed at Farmers Markets due to the lack of correct processing equipment.
  • If you have a question about the status of a sent e-gift card or a gift card balance you can also reach us at info@ajkingbakery.com